SERVICE DELIVERY EXECUTIVE

As a Service Delivery Executive, your role involves meeting end-user demands, solving customer problems, and driving client satisfaction. Your responsibilities will include: - Monitoring support functions to ensure optimal service. - Maintaining high performance levels for service-related processes and implementing improvement activities where necessary. - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. - Developing a deep understanding of projects to gain insights into the scope of service delivery. - Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. - Analysing internal processes and creating strategies for service delivery optimization. - Recommending methods of improvement and ensuring timely implementation for service delivery upgrades. - Providing accurate and regular reports to the management on the performance of the service delivery. - Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. To excel in this role, you should have: - Proficiency in leading both physical and virtual teams. - Operational ability in a diverse, large-scale environment. - Exceptional customer-facing skills. - Expertise in people management and leadership. - Strong organizational skills. - Capacity to train and guide team members. - Ability to manage and prioritize tasks efficiently. - Readiness to demonstrate a proactive attitude. - Excellent verbal and written communication skills. - Basic Computer knowledge with MS-office and effective Browsing skills. Qualifications: - Graduate or Post Graduate in any Discipline (Non-Technical). Experience: - Minimum 0-2 years of relevant experience. As a Service Delivery Executive, your role involves meeting end-user demands, solving customer problems, and driving client satisfaction. Your responsibilities will include: - Monitoring support functions to ensure optimal service. - Maintaining high performance levels for service-related processes and implementing improvement activities where necessary. - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. - Developing a deep understanding of projects to gain insights into the scope of service delivery. - Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. - Analysing internal processes and creating strategies for service delivery optimization. - Recommending methods of improvement and ensuring timely implementation for service delivery upgrades. - Providing accurate and regular reports to the management on the performance of the service delivery. - Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. To excel in this role, you should have: - Proficiency in leading both physical and virtual teams. - Operational ability in a diverse, large-scale environment. - Exceptional customer-facing skills. - Expertise in people management and leadership. - Strong organizational skills. - Capacity to train and guide team members. - Ability to manage and prioritize tasks efficiently. - Readiness to demonstrate a proactive attitude. - Excellent verbal and written communication skills. - Basic Computer knowledge with MS-office and effective Browsing skills. Qualifications: - Graduate or Post Graduate in any Discipline (Non-Technical). Experience: - Minimum 0-2 years of relevant experience.