SERVICE DELIVERY EXECUTIVE

As a Service Delivery Executive, you will play a crucial role in meeting end-user demands, resolving customer issues, and enhancing client satisfaction. Your responsibilities will encompass monitoring support functions, ensuring efficient service processes, and identifying areas for improvement. You will be tasked with taking charge of critical incidents, coordinating with resolution teams, and facilitating post-incident reviews to enhance stakeholder communication. Your role will also involve establishing and maintaining systems, procedures, and methodologies to support exceptional service delivery, as well as developing a comprehensive understanding of projects to enhance service scope. You will be accountable for service delivery performance, meeting customer expectations, and driving future demand. Furthermore, you will analyze internal processes, devise strategies for service optimization, and oversee the timely implementation of improvement actions. To excel in this position, you must possess proficiency in leading both physical and virtual teams, navigate in a diverse, large-scale environment, and exhibit exceptional customer-facing skills. Strong people management, leadership, and organizational skills are essential, along with the ability to train and guide team members effectively. Prioritizing tasks efficiently, maintaining a proactive attitude, and demonstrating excellent verbal and written communication skills are key requirements for success. Additionally, basic computer knowledge, proficiency in MS Office, and effective browsing skills are necessary to fulfill the responsibilities of this role. The ideal candidate for this position will hold a graduate or post-graduate degree in any discipline (Non-Technical) and possess a minimum of 0-2 years of relevant experience. Building strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments will be a critical aspect of your role as a Service Delivery Executive.,