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Blue Star MEA
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Service Delivery

Service Delivery

Blue Star MEA

0 years

0 Lacs

Jaipur Rajasthan India

Posted:4 months ago| Platform:

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Skills Required

service management support rendering schedule billing communication

Work Mode

On-site

Job Type

Full Time

Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT2 Daily review of pending complaints3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target5 Arranging to send defective material back6 Raising warranty claims wherever applicable

Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Key Responsibilities

Good CommunicationTroubleshootingVRFDuctable

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