Service Delivery Associate

We are looking for a detail-oriented, proactive, and customer-focused Service Delivery Associate – Operations to join our team. This role is ideal for fresh graduates or professionals with up to 3 years of experience who have strong communication skills, problem-solving abilities, and a passion for delivering excellent service. You will be working closely with internal teams, vendors, and customers to ensure smooth IT service operations.

Key Responsibilities:

• Monitor and manage service requests, incidents, and escalations through the ticketing system.
• Coordinate with engineers, vendors, and customers to ensure timely resolution of issues.
• Provide clear and professional updates via email and calls to all stakeholders.
• Track SLAs and ensure service commitments are met.
• Maintain accurate documentation for all service activities.
• Follow Standard Operating Procedures (SOPs) and escalate issues when necessary.
• Prepare basic reports on daily/weekly operational performance.

Required Skills & Qualifications:

• Excellent English communication skills – verbal and written.
• Strong interpersonal and customer-handling skills.
• Basic understanding of IT concepts (training will be provided).
• Good problem-solving and coordination abilities.
• Proficient in MS Office (Excel, Word, Outlook).
• Ability to work independently and in a team.
• Flexible to work in night shifts and adapt to changing priorities.

Preferred (Not Mandatory):

• Prior exposure to IT service desk or operations environment.

What We Offer:

• Career growth opportunities in IT service delivery and operations management.
• Exposure to global clients and IT environments.
• Friendly, supportive, and collaborative work culture.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹11,000.00 per month

Benefits:

• Internet reimbursement
• Work from home

Work Location: Remote