Service Delivery Account Manager

In this role at Basis Bay, you will be serving as a Service Delivery Account Manager specializing in AS400/Hardware/Core Banking System. Your main responsibilities will revolve around executing commercial strategies, meeting sales targets, driving revenue growth, ensuring client satisfaction, and contributing to the overall success of the company in the local market. Your expertise will be instrumental in enhancing customer satisfaction and ensuring the smooth operation of services. Key Responsibilities: - **Country P&L Management:** - Own and manage the Profit & Loss statement for the local entity. - Implement financial strategies to meet budget targets and optimize costs. - **Marketing & Brand Alignment:** - Collaborate with HQ marketing team to execute campaigns locally. - Customize brand initiatives to suit regional market needs and consumer behavior. - **Sales Leadership:** - Carry and achieve assigned sales targets. - Develop and execute strategic growth plans for market expansion. - **Client Relationship Management:** - Maintain and strengthen relationships with key clients and partners. - Ensure top-notch service and ongoing client satisfaction. Qualifications: - Bachelor's or Master's degree in Business Administration, Marketing, Finance, or related field. - Minimum 8-10 years of experience in a managerial role, with regional or country-level exposure. - Proven experience in sales, operations, and team leadership. - Strong understanding of market dynamics and consumer trends. - Excellent interpersonal, negotiation, and leadership skills. - Ability to collaborate cross-functionally and with international stakeholders.,