Service Deliver Manager

Job Title: Service Delivery Manager – Radiologist Support

Key Responsibilities:

• Act as the primary point of contact and trusted liaison for board-certified radiologists, managing all aspects of their service experience.
  
• Deliver white-glove services, anticipating and fulfilling radiologists’ needs proactively.
  
• Coordinate and supervise the execution of service delivery processes ensuring timely and high-quality support.
  
• Collaborate closely with IT, Schedule, Operations, and Clinical teams to resolve service issues swiftly and efficiently.
  
• Monitor service metrics, analyse feedback, and implement continuous improvements to enhance service quality.
  
• Provide training and onboarding assistance for new radiologists related to service tools and protocols.
  
• Ensure compliance with regulatory and company policies in all aspects of service delivery.
  
• Foster strong relationships to build trust and rapport with radiologists, understanding their individual preferences and professional requirements to help enhance smoother workflow.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field; advanced degree preferred.
  
• Proven experience in service delivery management, preferably in a healthcare or radiology-related environment.
  
• Exceptional client service orientation with experience delivering highly personalized or white-glove services.
  
• Strong problem-solving and organizational skills with acute attention to detail.
  
• Excellent communication and interpersonal skills, capable of working with diverse clinical professionals.
  
Ability to manage multiple priorities and work effectively in a fast-paced environment.

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  Experience: 9+ Years in Service Delivery, Team Management, Radiologist Onboarding etc.
  Job Location: Bangalore, Whitefield (Work From Office)

Interested can apply to nanda.k@telradsol.com