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Emtex Manufacturing
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Service Coordinator/service engineer

Service Coordinator/service engineer

Emtex Manufacturing

1 - 5 years

|

3 - 5 Lacs

Posted:1 day ago| Platform:

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Skills Required

coordinating and email communication. good documentation and reporting skills. the service coordinator is responsible for planning email writing email communication team player with good interpersonal skills.

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Coordinate daily service activities and assign service engineers for site visits.
Schedule service calls, installations, breakdown visits, AMC services, and follow-ups.
Communicate with customers regarding service schedules, visit confirmations, and status updates.
Prepare and share service visit plans, engineer travel details, and job sheets.
Track service calls, pending issues, and service completion reports.
Coordinate spare parts availability and dispatch with stores/logistics teams.
Ensure service reports, job cards, and customer sign-offs are received and filed.
Support billing team by sharing service completion details for invoicing.
Maintain service records, customer databases, and service logs.
Handle customer complaints and escalate critical issues to management.
Follow company service SOPs and ensure service quality standards.

Preferred candidate profile

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Emtex Manufacturing

Manufacturing

Harrison

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