Service Coordinator_Gurgaon_Commercial Kitchen equipments

Job Vacancy - Service Coordinator_Gurgaon

One of our clients (Hospitality industry) in Gurgaon is looking for service Coodinators who has the the experience of dealing in commercial kitchen equipments like dishwashers, ovens, combi ovens and refrigerators in restaurants and hotels.

From state-of-the-art dishwashers, ovens and refrigerators in restaurants and hotels, to automobile components inside vehicles all over the world, their manufactured products and the solutions they design are all around us.

This US based trading organization; looking for Service Engineer for Gurgaon branch. It is a NYSE listed company and is over 100 years old. The turnover of the company is 15.9 US Bn Dollars. The company is present over 65 countries, has around 50k employees all over the world, and 600 employees in India per se.

Job Description :

Exposure & well versed in the following:

1. Order Processing:

Receive and process customer orders accurately and in a timely manner.

Ensure that all necessary documentation, such as purchase orders and invoices, is completed and filed appropriately.

Coordinate with the logistics and shipping department to ensure timely delivery of products to customers.

2. Customer Support:

Act as a point of contact for customers, addressing inquiries and providing information about products or services.

Resolve customer complaints or issues, and escalate to the relevant departments if necessary.

Maintain strong customer relationships through effective communication and follow-up.

3. Sales Team Support:

Assist the sales team in preparing quotations, proposals, and presentations for clients.

Collaborate with the sales representatives to gather information on market trends, customer preferences, and competitor activities.

Generate reports on sales performance and other relevant metrics.

4. Communication and Coordination:

Liaise between the sales team and other internal departments such as finance, logistics, and procurement.

Communicate with suppliers and vendors to obtain product information, pricing, and availability.

Coordinate meetings and communication within the sales team and with other relevant stakeholders.

5. Data Management:

Maintain and update customer databases, ensuring accuracy and completeness of information.

Keep track of inventory levels, product availability, and pricing information.

6. Administrative Tasks:

Provide administrative support to the sales team, including organizing travel arrangements, scheduling meetings, and managing office supplies.

Assist in the preparation and organization of sales events, conferences, or trade shows.

7. Market Research:

Conduct market research to identify potential customers, market trends, and new business opportunities.

Monitor competitor activities and industry developments.

8. Compliance:

Ensure that all sales activities comply with relevant laws, regulations, and company policies.

9. Training and Development:

Assist in training new sales team members on company procedures, products, and customer service standards.

Job Requirements :

The candidate should have :

· Minimum of 4 years of experience

· Excellent communication and coordination skills

· Proficient in MS Office

· Exceptional time-management and organizational skills

· Strong interpersonal skills

Desired Educational Background: Graduate

Min. experience in no. of yrs : 4+ years of experience in commercial kitchen equipments

Salary : As per industry norms

Job Location : Gurgaon

Reporting to : India based Country Manager

No. of working days in a week : 5 (Mon- Fri)

Gender preference : Male from Delhi NCR / ready to relocate to Gurgaon

Notice period : Immediate joinee

Share your CV if Interested.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• Do you have experience in Hospitality industry (Commercial Kitchen equipments including Dishwashers, Combi Ovens, Microwave Ovens etc. )

Education:

• Diploma (Preferred)

Experience:

• total work: 4 years (Preferred)

Work Location: In person