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Service Coordinator

Service Coordinator

Zebronics

0 - 3 years

2 - 3 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

customer complaints customer service management after sales service service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Service Coordinator

Key Responsibilities:

Coordinate with service centers, and internal departments to manage service requests.
Track and monitor service calls, repairs, and replacements to ensure timely closure.
Handle queries, complaints, and escalations professionally and provide effective resolutions.
Maintain accurate service records, reports, and documentation.
Support in warranty/AMC claims and approvals.
Ensure spare parts availability and coordinate with logistics for dispatches.

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