Service Coordinator

• To implement supportive service programs & PM plans.
• To co-ordinate & makes plans for the delivery of services for PM, I&C & break-down.
• To maintain all files and service reports, includes the maintenance of billing reports as well.
• To ensures goals of the service program are met.
• Coordination between Service Engineers & Service Location.
• Maintaining all records of Service Engineers.
• Checking service reports to generate leads co-ordinate with sales Department.
• Arranging Material from Store And coordinate with Sales & Service Engineers. Checking Material Availability and Required Follow up with the Department.
• Controlling daily stock at Stores & go-downs for service spares and service equipment’s.
• Controlling daily stock at Stores & go-downs for all products.
• Taking review of documentation as Well as material, inward entries, outward entries from all suppliers and vendors.
• To Maintain all records of Tool Kits provided to all service Engineers.
• Daily coordination between sales Engineer and account department regarding
• Material dispatch.
• Responsible for processing of customer enquiry through emails and phone calls.
• Customize service to the needs of customer.
• To co-ordinate zero warranty claims form principal company and arrange debit notes for approval. After approval arrange for timely billing i.e. within 30 days. Ensure timely claim settlements.
• To co-ordinate work order billing for systems under maintenance & warranty support (SAF).
• To co-ordinate service audit & timely compliance.
• Tracking and maintaining repairing PCB (material) In-Out with principal company also repairing estimate and follow-up for getting repaired material in minimum time.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person