Service Coordinator

Key Responsibilities (KRAs)

● Receive all new complaints from the Customer Care Team and take ownership from Day 1 until closure.

● Act as the single point of contact for complaint ownership throughout its lifecycle.

● Assign technical support from Level 2 (Technical Engineer) if required for resolution.

● Track complaint status, including material availability, payments, spares, approvals, and other dependencies.

● Provide regular status updates to customers and update the CRM system or tracking sheets accordingly.

● Ensure final closure of complaints in the CRM system.

● Escalate unresolved or SLA-breaching complaints to Manager with a full audit trail if necessary.

● Maintain complete complaint history and updates in the system.

● Update all relevant tracking sheets and maintain accurate data for reporting.

Required Qualifications and Skills

● Education: Bachelor's degree or diploma in Electronics Engineering or a related field.

● Experience: Minimum 1 year in customer service coordination or complaint management.

● Proficiency in CRM/ERP systems and tracking tools (Excel, Google Sheets).

● Strong multitasking abilities, attention to detail, and a customer-oriented mindset.

Excellent verbal and written communication skills.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person