Service Coordinator

Key Responsibilities:

• Service Scheduling & Dispatching:
• Coordinate and schedule service and maintenance activities for elevator components.
• Dispatch service technicians based on priority, location, and skill set.
• Ensure timely closure of service calls and report follow-up actions.
• Customer Service & Communication:
• Act as the first point of contact for customers regarding service issues, complaints, or inquiries.
• Maintain strong communication with clients on service progress and resolution timelines.
• Build relationships with key accounts for consistent service experience.
• Spare Parts Management:
• Track availability and movement of spare parts for elevator components.
• Liaise with the warehouse and procurement teams to ensure timely availability of required parts.
• Maintain accurate inventory records related to service operations.
• Documentation & Reporting:
• Maintain records of all service requests, maintenance activities, and repairs.
• Generate service performance reports and downtime analysis.
• Assist in warranty claims and documentation for defective components.
• Technical Support:
• Provide technical coordination between customers and field technicians.
• Support technicians with manuals, drawings, or component specifications when required.
• Escalate complex technical issues to the engineering or R&D team.
• Compliance & Safety:
• Ensure adherence to safety standards during service work.
• Maintain compliance with industry standards and company policies.

Job Types: Full-time, Permanent

Pay: ₹13,086.00 - ₹23,934.10 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person