Service Coordinator

As a Service Coordinator with 2-3 years of experience in the consumer electronics industry, your role involves managing service requests, coordinating repairs, overseeing warranty processes, and ensuring smooth communication between clients, customers, vendors, and distributors. You will be the primary contact point for service-related queries, requiring you to provide timely and professional communication through various channels. Your key responsibilities will include: - Tracking service requests and ensuring timely resolution - Coordinating with internal teams and service providers for efficient service delivery - Liaising with vendors and distributors to schedule repairs - Managing spare parts inventory to support service activities - Ensuring high service quality standards are maintained - Resolving customer complaints effectively - Maintaining accurate records and preparing service reports - Identifying areas for process improvement to enhance service efficiency To excel in this role, you must possess: - Excellent communication skills - Strong organizational abilities - Problem-solving capabilities - Basic technical knowledge of consumer electronics - Attention to detail - Proficiency in MS Office A bachelor's degree in any field is required, and experience in service coordination is preferred. Desired attributes include a customer-centric approach, teamwork skills, and adaptability to changing work priorities. Joining this leading consumer electronics brand offers: - Opportunities for career growth - A collaborative work environment focused on innovation and customer satisfaction - A competitive salary and benefits package This is a full-time position based in Gurugram, Haryana, requiring in-person work.,