Service Cloud Developer

As a SF - Service Cloud Developer at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will play a crucial role in leading the administration, optimization, and governance of the Salesforce ecosystem within the organization. Your responsibilities will include: - **Leadership & Strategy** - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - **Salesforce Platform Management** - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - **Project & Release Management** - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - **Data Governance & Reporting** - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - **User Support & Training** - Serve as an escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a global top employer with experts in more than 50 countries. The company offers clients access to a robust ecosystem of innovation centers and established and start-up partners as part of the NTT Group, which invests over $3 billion each year in R&D.,