Service & Bodyshop Advisor

Job Description

Customer Interaction and Service Greeting and assisting customers: Welcoming customers, understanding their needs, and providing guidance throughout the repair process. Damage assessment: Inspecting vehicles to accurately assess the extent of damage and identify necessary repairs. Preparing estimates: Creating detailed repair estimates, including labor costs, parts, and insurance claims. Communicating with customers: Keeping customers informed about the repair progress, answering questions, and addressing concerns. Repair Coordination Scheduling appointments: Coordinating repair appointments with technicians and customers to ensure efficient workflow. Assigning work to technicians: Allocating repair tasks to technicians based on their expertise and availability. Monitoring progress: Tracking the progress of repairs to ensure timely completion. Quality control: Inspecting completed repairs to verify that they meet Maruti Suzuki's quality standards. Insurance Claims Handling insurance claims: Assisting customers with insurance claims, collecting necessary documentation, and liaising with insurance companies. Negotiating with insurance: Advocating for customers to ensure fair settlements and coverage. Inventory Management Managing parts inventory: Maintaining an adequate supply of replacement parts for common repairs. Ordering parts: Placing orders for parts as needed, ensuring timely delivery. Administrative Tasks Maintaining records: Keeping accurate records of repair orders, invoices, and customer interactions. Reporting: Providing regular reports on repair volume, customer satisfaction, and other relevant metrics. Key Skills and Qualifications: Strong customer service skills Knowledge of automotive repair processes and procedures Ability to assess damage and estimate repair costs Excellent communication and negotiation skills Proficiency in using diagnostic tools and computer systems Experience in handling insurance claims (preferred Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person