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Bharti Airtel Limited
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Service Assurance Manager - Global Business

Service Assurance Manager - Global Business

Bharti Airtel Limited

5 - 7 years

0 Lacs

haryana

Posted:1 month ago| Platform: Indeed logo

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Skills Required

service network tracking forecasting planning communication collaborative management ip

Work Mode

On-site

Job Description

Job Description

Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue..
Customer engagements MBR/QBR- Develop & Nurture Relationships with relevant people at Client Organization
Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
Shore up recurring revenue opportunities.
Closing customer escalations end to end .
Forecasting Churn and Revenue Retention
Understanding of Network architecture
Understanding of Solutions provided
Driving SIPs for key KPI improvement
Ensures “right health” (flaps) of critical & high value services
Planning for configuring solutions basis customer’s requirements

Additional Skills

Excellent written and oral communication skills as it handles US accounts.
Reasonable Commercial, process and Business Awareness
Collaborative relationships building & working
Effective Communication and Impact, through PPTs
Self-Management and Personal Development.
IP understanding knowledge and certification

Job Snapshot

Updated Date

15-09-2025

Job ID

Job_8737

Function

Customer Experience

Location

Airtel Centre - Gurgaon, Gurgaon, Haryana, India

Experience

5 - 7 Years

Employee Type

Employee

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