Service Assurance Lead - Wider Asia

As a Service Assurance Lead at Global Service Delivery and Assurance, you will play a crucial role in ensuring robust, effective, and efficient services are delivered to cater to the varying needs of the market while maintaining a global view. Your responsibilities will include: - Delivering best-in-class services through excellent supplier/business tech partnering and stakeholder management. - Being accountable for the service performance of End-User and Digital Workplace Services. - Enhancing DEX by driving operational efficiency and a customer-centric innovation approach. - Proactively identifying business needs and influencing service delivery while shaping global service strategy. - Continually evaluating and balancing the cost of service versus the value proposition. - Acting as the CTO representative in the region and providing feedback to improve CTO services. - Leading managed service partners and championing the delivery of CTO projects in the region. - Partnering with BU Tech to deliver services that accelerate business value. - Managing end-to-end service solutions and service levels to ensure customer value and compliance with relevant policies and procedures. - Maintaining a deep understanding of key technologies to enable effective impact assessments of proposed strategic changes or design choices. - Supporting the Service Director in developing and delivering continuous improvement of the application/infrastructure portfolio. Qualifications Required: - Bachelor's Degree or equivalent - Proven experience in delivering services - Demonstrated experience in managing technical plans and strategic infrastructure supporting business-wide performance solutions Skills Required: - Project/Program management, Service Delivery, and Operations experience - Excellent communication and interpersonal skills - Experience managing Managed Service Providers (MSPs) - Understanding of retail business and experience working directly with business technology stakeholders - Logical understanding of Network/Digital workplace/Security/End User/ERP Services - Basic experience in procurement and vendor management - Exposure to working in a dynamic environment - Global exposure is an added advantage Join a diverse and inclusive workforce at Haleon where your unique perspectives are celebrated, and fair and equitable outcomes are promoted. Haleon believes in an agile working culture for all roles, encouraging flexibility. If you require accommodations during the application process, please inform your recruiter, and rest assured that all information shared will be treated confidentially. As a Service Assurance Lead at Global Service Delivery and Assurance, you will play a crucial role in ensuring robust, effective, and efficient services are delivered to cater to the varying needs of the market while maintaining a global view. Your responsibilities will include: - Delivering best-in-class services through excellent supplier/business tech partnering and stakeholder management. - Being accountable for the service performance of End-User and Digital Workplace Services. - Enhancing DEX by driving operational efficiency and a customer-centric innovation approach. - Proactively identifying business needs and influencing service delivery while shaping global service strategy. - Continually evaluating and balancing the cost of service versus the value proposition. - Acting as the CTO representative in the region and providing feedback to improve CTO services. - Leading managed service partners and championing the delivery of CTO projects in the region. - Partnering with BU Tech to deliver services that accelerate business value. - Managing end-to-end service solutions and service levels to ensure customer value and compliance with relevant policies and procedures. - Maintaining a deep understanding of key technologies to enable effective impact assessments of proposed strategic changes or design choices. - Supporting the Service Director in developing and delivering continuous improvement of the application/infrastructure portfolio. Qualifications Required: - Bachelor's Degree or equivalent - Proven experience in delivering services - Demonstrated experience in managing technical plans and strategic infrastructure supporting business-wide performance solutions Skills Required: - Project/Program management, Service Delivery, and Operations experience - Excellent communication and interpersonal skills - Experience managing Managed Service Providers (MSPs) - Understanding of retail business and experience working directly with business technology stakeholders - Logical understanding of Network/Digital workplace/Security/End User/ERP Services - Basic experience in procurement and vendor management - Exposure to working in a dynamic environment - Global exposure is an added advantage Join a diverse and inclusive workforce at Haleon where your unique perspectives are celebrated, and fair and equitable outcomes are promoted. H