Service Advisor

About Us Akshar Car Spa is a premium car detailing brand with multiple studios in Vadodara, delivering world-class services like Paint Protection Film (PPF), Ceramic & Graphene Coatings, Hydrodip, and High-End Detailing. With rapid expansion, we are looking for customer-focused Service Advisors to manage client interactions and ensure a luxury service experience. Job Role: Service Advisor We are seeking confident and professional Service Advisors who can build trust with customers, explain services, and ensure smooth operations between clients and technicians. Key Responsibilities: Greet customers and understand their vehicle detailing/repair requirements. Explain available services (PPF, Graphene & Ceramic Coating, Polishing, Hydrodip, etc.) with confidence. Prepare job cards, estimate costs, and manage customer approvals. Coordinate with workshop technicians for timely and accurate service delivery. Conduct quality checks before handing over the vehicle to customers. Handle customer queries, objections, and follow-ups. Maintain customer records and ensure a high satisfaction rate. Upsell premium services and packages to maximize customer value. Required Skills & Qualifications: Previous experience as a Service Advisor or Customer Relationship Executive preferred (Automobile/Car Detailing industry). Strong communication & presentation skills in English, Hindi, and Gujarati. Basic technical knowledge of car detailing and minor vehicle repair. Ability to handle customers politely and confidently. Sales & target-oriented mindset. Good computer knowledge (MS Office, WhatsApp Business, CRM usage). Perks & Benefits: Attractive salary with performance-based incentives on sales. Training in premium detailing, sales, and customer service. Career growth in Gujarat’s fastest-growing detailing brand. Employee discounts on detailing services. Supportive and professional work culture.