Posted:5 days ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

A Service Advisor acts as the crucial link between customers and service technicians, handling vehicle drop-offs, diagnosing issues, explaining repair needs and costs, providing estimates, scheduling work, updating customers, and processing payments, all while ensuring high satisfaction through strong communication, sales, and technical knowledge. They manage the service workflow, coordinate with mechanics, and sell additional services, aiming to resolve vehicle problems efficiently and maintain positive customer relationships.

Key Responsibilities

  • Customer Interaction: Greet customers, listen to their vehicle concerns, answer questions, and keep them informed about repair status.
  • Technical Liaison: Consult with technicians to understand necessary repairs, potential alternatives, and explain technical issues in simple terms to customers.
  • Estimating & Sales: Provide detailed cost and time estimates, get customer authorization for extra work, and offer relevant products/services.
  • Scheduling & Workflow: Manage service appointments, track repair progress, and oversee the service center's schedule.
  • Administrative Duties: Handle repair orders, process payments, update client accounts, and ensure vehicle security.

Essential Skills & Qualifications

  • Excellent customer service and communication skills (verbal/written).
  • Strong understanding of automotive technology and the industry.
  • Sales and upselling abilities.
  • Problem-solving and time management.
  • Computer literacy and familiarity with service software.
  • High school diploma or equivalent, with sales/customer service experience often required.
  • Contact Name: Ms Samsath Begam / Mr Gopi Krishnan : 9043748700 /9566649800

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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