Service Advisor

Skills & Qualifications:

• Education: B Tech. or ITI diploma in automotive engineering or a related field is preferred.
• Experience: Minimum 2 years of experience in a similar role in the Automobile / automotive industry, preferably with Mahindra vehicles or a reputed dealership.

Knowledge:

• Strong understanding of automotive systems, services, and repairs.
• Familiarity with Mahindra vehicles and service procedures is an advantage.
• Excellent communication skills, both verbal and written.
• Customer-focused with a professional attitude and appearance.

Key Responsibilities:

• Customer Interaction: Greet customers, listen to their concerns, and provide accurate information on vehicle issues and service requirements.
• Service Estimation: Diagnose vehicle issues and prepare accurate service estimates, including labor and parts costs.
• Scheduling Appointments: Manage service appointments, ensuring that customers are informed about the expected timeline for vehicle repairs.
• Customer Communication: Provide customers with regular updates on the status of their vehicles and notify them of any unexpected delays or issues.
• Documenting Service Orders: Create detailed service orders, including work to be done, parts required, and any other relevant information.
• Managing Service Process: Coordinate with technicians to ensure timely repairs and high-quality service.
• Quality Control: Ensure that all work is completed to Mahindra’s standards, inspecting vehicles post-service to ensure customer satisfaction.
• Billing and Payment: Prepare accurate invoices for services rendered, ensuring that all parts and labor charges are correctly accounted for.
• Customer Satisfaction: Resolve customer complaints and concerns in a professional and courteous manner to ensure complete customer satisfaction.
• Up-selling Services: Identify opportunities for additional services or products and recommend them to customers.
• Documentation & Record-Keeping: Maintain accurate records of customer vehicles, service history, and other relevant data.
• Team Coordination: Work closely with the service team, parts department, and other departments to ensure smooth service operations.
• Compliance: Follow all safety and quality standards in service operations in compliance with company policies.

Job Types: Full-time, Permanent

Pay: ₹9,356.29 - ₹36,663.15 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person