0 - 5 years

1 - 4 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Greeting and intake:

    Greet customers, gather vehicle information, and conduct initial assessments of service needs.
  • Customer consultation:

    Discuss and diagnose customer-reported problems, explain necessary repairs, and advise on maintenance options, warranties, and potential cost savings.
  • Providing estimates:

    Prepare detailed service orders with accurate time and labor cost estimates.
  • Status updates:

    Keep customers informed about the progress of their vehicle's service.
  • Handling complaints:

    Professionally address and resolve any customer complaints or issues.
  • Finalizing service:

    Explain the work performed and charges to the customer, collect payment, and ensure customer satisfaction upon vehicle release.

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Automotive Manufacturers (AMPL) logo
Automotive Manufacturers (AMPL)

Automotive Manufacturing

Detroit

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