Service Advisor

Job description:

Key Responsibilities:

• Task Management & Supervision:Assigning tasks to technicians based on their skills, monitoring their progress, and ensuring timely completion of vehicle service, repair, and maintenance.
• Quality Control:Ensuring all work is performed to OEM guidelines and company standards, minimizing repeat complaints.
• Team Management:Leading and guiding a team of technicians, providing support, and addressing any issues or conflicts.
• Inventory & Resource Management:Managing tools, equipment, and spare parts to ensure smooth workflow.
• Safety & Compliance:Enforcing safety protocols, maintaining a clean and organized workspace, and adhering to all relevant regulations.
• Communication & Reporting:Communicating with service advisors, other departments, and senior management regarding work progress and any issues.
• Customer Interaction:Greeting customers, understanding their concerns, and explaining necessary repairs and maintenance. Interacting with customers, understanding their concerns, and ensuring their satisfaction.
• Service Recommendations:Providing informed advice on warranty coverage, potential cost savings, and the advantages of different repair or maintenance options, often in consultation with technicians.
• Scheduling and Coordination:Managing appointments, coordinating with technicians and parts departments, and ensuring smooth workflow within the service center.
• Customer Satisfaction:Ensuring customers are satisfied with the service provided and addressing any questions or concerns they may have.
• Sales and Up selling:Recommending additional services or parts based on vehicle needs, contributing to the overall revenue of the service department.
• Warranty and Insurance:Explaining warranty information, processing claims, and coordinating with insurance companies.

Required Skills & Attributes:

• Technical Knowledge: In-depth understanding of two-wheeler vehicles and their components.
• Leadership & Teamwork: Ability to motivate, guide, and work effectively with a team.
• Communication & Interpersonal Skills: Clear and effective communication with technicians, customers, and other stakeholders.
• Problem-Solving & Decision-Making: Ability to identify and resolve issues efficiently and effectively.
• Organizational & Time Management: Ability to prioritize tasks, manage time effectively, and maintain a well-organized work environment.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend only

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Peelamedu, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Supervising: 4 years (Preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Supervising: 4 years (Required)

Work Location: In person