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For Employers

Service advisor

Popular Vehicles & Services Ltd

0 years

0 Lacs

kochi kerala india

Posted:1 month ago| Platform:

Apply

Skills Required

service network maintenance communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Popular Vehicles & Services Ltd. has grown from a family-run automobile spare part store established seventy years ago into a multi-faceted enterprise with a widespread network of over 200 units across India. Since opening the first Maruti dealership in Kerala in 1984, the company has expanded to deliver top international brands like Jaguar, Range Rover. Popular Vehicles & Services Ltd. is renowned for its commitment to excellence, offering a complete car care package from luxury car sales to comprehensive maintenance services. The company’s reputation is reinforced by its winning of the 'Overall Excellence Award' multiple years in succession. With experienced service experts, Popular ensures top-tier care for scheduled maintenance, repairs, and vehicle upkeep for Indian road conditions.

Role Description

This is a full-time on-site role located in all over kerala for a Service Advisor. The Service Advisor will be responsible for overseeing customer vehicle service needs, ensuring effective communication between customers and service teams, and ensuring high levels of customer satisfaction. Responsibilities include guiding customers about maintenance requirements, providing updates on service progress, addressing concerns, and ensuring the timely delivery of vehicles post servicing. The advisor will also focus on promoting aftersales services and maintaining customer relationships.

Qualifications

Strong skills in Customer Satisfaction, Customer-focused Service, and Customer Service
Excellent Communication skills for interacting with customers and internal teams
Experience or familiarity with Aftersales service practices
Good problem-solving ability and a proactive approach to customer needs
Knowledge of vehicle maintenance and repair processes is a plus
Ability to work effectively in a fast-paced, on-site environment

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Service advisor