Service Advisor

Greetings from Incheon KIA...

We are hiring service advisors in the Nettoor branch..

Job Location : Kochi

Job Description;

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Profile Requirement;

• Diploma/ B.Tech in Automobile or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹23,000.00 per month

Benefits:

• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person