Service Advisor

Job Title: Service Supervisor

Location: Tirunelveli, Tamil Nadu

Department: Service / After-Sales

Company: Eicher Commercial Vehicles (Authorized Dealership)

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Job Summary:

We are seeking a proactive and experienced Service Supervisor to lead and manage the service operations at our Eicher Commercial Vehicle dealership in Tirunelveli. The ideal candidate will oversee vehicle servicing, manage the technician team, ensure high customer satisfaction, and maintain service quality standards as per Eicher's guidelines.

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Key Responsibilities:

Supervise day-to-day operations of the service workshop.

Allocate and monitor work to technicians and mechanics.

Ensure timely servicing and repairs of Eicher commercial vehicles.

Conduct job card opening, estimation, and final delivery as per company SOPs.

Maintain communication with customers on service status, issues, and solutions.

Ensure adherence to Eicher’s service processes and warranty policies.

Coordinate with parts department for timely availability of spares.

Monitor productivity and efficiency of workshop staff.

Handle customer complaints effectively and escalate issues when needed.

Maintain service records, reports, and documentation.

Assist in achieving monthly service targets and KPIs.

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Qualifications & Requirements:

Diploma / B.E. in Automobile or Mechanical Engineering.

3–6 years of experience in commercial vehicle service (Eicher or similar brand preferred).

Strong technical knowledge of commercial vehicles.

Good team leadership, communication, and customer-handling skills.

Proficiency in job card handling and basic computer applications.

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Preferred Skills:

Experience with DMS (Dealer Management System)

Knowledge of Eicher service policies and warranty guidelines

Fluency in Tamil and basic English/Hindi communication

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Job Type: Full-Time

Salary: Based on experience and industry standards

Benefits: Incentives, ESI, PF, and training by Eicher Motors Ltd.

Job Types: Full-time, Permanent

Pay: ₹10,285.29 - ₹17,682.14 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person

Application Deadline: 18/07/2025