Service Advisor

Job Description – Service AdvisorPurpose

To ensure Timely & Quality Service for achieving high level of Customer Satisfaction

Role Description

SOP No: (Service Initiation)

· Attend to customers with courtesy.

· Understanding customer’s service need and recording the same.

· Start & check the vehicle to confirm the Jobs / services requested. Ask relevant questions for better understanding.

· If required take road trial of vehicle along with customer for better & thorough understanding of the customer needs.

· Discuss & take approval of the customer on jobs to be done, explaining the time & cost estimate.

· Hand over acknowledgement slip to customer and request him / her to proceed to the customer lounge or leave the vehicle, as desired.

· Send the job card to service reception for floor supervisor and the vehicle to washing area.

SOP No:(Servicing/ Repair)

· Explain the jobs mentioned on the job card to the floor supervisor.

· Follow up with Floor supervisor for timely readiness of the vehicle.

· Ensure with Floor Supervisor on the completion of demanded jobs and take road test based on the complaints.

· Information to customer on Completion of demanded Jobs.

SOP No: (Vehicle Delivery)

· Service Advisor to carry out confirmation that all jobs / services as requested are done

· Delivery of vehicle along with explanation of Bill & Job done.

· Explanation of Job Advise (Future Job requirements) to customers.

· Confirm that Signature of customer is taken on the job card before billing.

SOP No: (6QC gate)

· Service Advisor should ensure all the previous check gate Stamps / Signatures are punched on the job card by respective workshop employee.

· Service Advisor to check that labour charges / spare parts charges are entered in the job card.

· Service Advisor will also inspect the vehicle for cleanliness.

· Put the Stamp / Signature on the job card if vehicle found satisfactory after road test.

· Inform the customer about status of vehicle.

SOP No: (Road Test)

· Service Advisor will carry out confirmation road test on completion of job.

· Road test should be conduct by the same Service Advisor who has done the road test while opening the job card.

· Should offer the customer for road test at the time of delivery for ensuring customer satisfaction.

Other Responsibilities:

· Coordination with receptionist for customer appointment details.

· Follow up and to close Customer concern raised at different level (CC raised directly at dealership, Dealer PSF, Informed through TVSM).

· Support Works Manager to Conduct service promotional activities, Insurance Claims etc

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Experience:

• total work: 1 year (Preferred)

Work Location: In person