Service Adviser

As a Service Advisor, your role involves various key responsibilities to ensure a smooth interaction with customers and provide quality service. Your responsibilities include: - **Customer Interaction:** Greet and listen to customer concerns, providing a friendly and empathetic experience. - **Technical Translation:** Translate complex vehicle issues into understandable terms for customers. - **Estimations:** Provide cost estimates and timelines for repairs or maintenance. - **Quality Assurance:** Ensure the quality of service meets the centre's standards. - **Problem Resolution:** Address customer issues and concerns promptly. - **Technical Jargon:** Bridge the gap between technicians and customers, simplifying complex automotive terminology. - **Conflict Resolution:** Handle customer complaints and ensure satisfaction. - **Technical Updates:** Stay current with automotive technology through continuous learning. - **Service Coordination:** Coordinate between customers, technicians, and parts departments. In addition to these responsibilities, the company offers various benefits including cell phone reimbursement, flexible schedule, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. This is a full-time position that requires you to work in person at the specified location.,