Senior Workshop Manager - Automobiles

• Oversee day-to-day functioning of the workshop including service, repairs, bodyshop, and electrical/mechanical departments.
• Ensure effective job allocation, scheduling, and timely completion of service/repair work.
• Drive workshop productivity, efficiency, and adherence to Tata Motors’ service processes.
• Monitor BS6 vehicle repairs, diagnostics, and emission system-related jobs.
• Supervise service advisors, technicians, bodyshop, and support staff.
• Implement training and skill development programs for workshop staff.
• Ensure warranty claim processing, service campaigns, and recall activities as per Tata Motors guidelines.
• Manage inventory of spares, tools, and equipment to avoid downtime.
• Track KPIs such as revenue, labour utilization, customer satisfaction, TAT (Turnaround Time), and repeat repairs.
• Handle escalated customer complaints and ensure long-term relationship building.
• Prepare MIS reports for management review and ensure profitability of workshop operations.

In-depth technical knowledge of heavy commercial vehicles /Tata Motors preferred.

5-10 years Experience

Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Work Location: In person