Job
Description
In this role at AHEAD, you will be primarily responsible for the overall health and maintenance of virtualization and compute products in managed services customer environments. As a valued member of the Managed Services Virtualization team, you will provide tier 3 level support for virtualization technologies. The ideal candidate will be eager to learn, customer-focused, an effective communicator, self-initiating, and able to perform most tasks without direct oversight. **Principle Duties and Responsibilities:** - Provide enterprise-level operational support for incidents, problem, and change management activities - Effectively communicate and drive forward resolutions during P1 support activities - Serve as a subject matter expert and escalation point for virtualization technologies, handling technical events and requests needing additional resources or urgent attention - Assess customer environments for performance and design issues and propose resolutions - Collaborate with technical teams to troubleshoot complex infrastructure issues - Liaise with vendors to resolve virtualization and compute issues - Conduct root cause analysis for issues and provide workarounds to ensure business continuity - Plan and perform maintenance activities - Create and maintain detailed documentation - Ensure clients" infrastructure is healthy, stable, documented, and configured with accepted technical best practices - Communicate transparently with customers and internal teams - Participate in on-call rotation - Complete training and certification as assigned to enhance skills and knowledge - Willingness to provide mentorship to lesser experienced colleagues **Qualifications/ Technology Experience:** - Bachelor's degree or equivalent in Information Systems or related field - 10+ years of experience with Virtualization technologies - Experience with VMware vSphere/VVF required - Experience with VMware Cloud Foundation (VCF) required - Experience with Nutanix AHV preferred - Proficiency in VCF lifecycle management including automated deployment, patching, and upgrades using SDDC Manager - Knowledge of VCF validated designs and reference architectures for hybrid cloud implementations - Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security **Qualifications: Soft Skills:** - Technical troubleshooting and problem-solving capabilities - Approach projects and problems with a security-first mindset - Superior customer service and training skills - Strong sense of urgency and ability to set priorities - Ability to work without direct supervision - Team-oriented collaborator willing to share knowledge and experience - Excellent written and verbal interpersonal skills - Ability to build and maintain collaborative and positive working relationships at all levels - Skilled in achieving results in a customer-centric environment - Self-motivated, able to work in a fast-paced environment At AHEAD, you will be part of a culture that values diversity, encourages continuous learning, and provides various benefits including medical, dental, and vision insurance, 401(k), paid company holidays, paid time off, and more. Check out https://www.aheadbenefits.com/ for additional details on benefits. The compensation range for this role may vary based on experience, qualifications, and geographic location.,
