Senior Travel Manager

Role & responsibilities

Leadership & Team Management:

• Oversee day-to-day operations, lead and coordinate the team on assigned projects.
• Set clear team goals, delegate tasks and monitor deadlines; Lead and implement team goals or objectives.
• Perform quality checks, monitor team performance and report on metrics.
• Determine training needs; provide coaching.

General Operations & Visas

• Planning and management of complete pre-departure process for clients' travel e.g. scheduling, progress review, completion etc.
• Visa documents, visa application filing / review for various countries such as the USA, Europe, Singapore, UK, Australia etc.
• Conduct training for visa documents compilation, visa interviews etc.

Destination Management and Airline Ticketing

• Handling and overseeing all travel arrangements for domestic and international travel, for groups / packages for locations like USA, Europe, Singapore, Australia
• Liaising with channel partners like DMCs, Coach Operators, Airlines, Hoteliers and Resort Reps
• Negotiating rates and contracts
• Destination research, itinerary development and costing

Account Management and Program Management

• Operate as the lead point of contact for any and all matters specific to your accounts
• Ensure that the program is running smoothly for individual members of the group; ensure compliance with company policy or program regulations
• Prepare and collect program documents including program itinerary, feedback form, suppliers contacts and other related requirements for the program
• Provide general information regarding program destinations, visiting sites as well as culture, country facts, local tradition and others

Product Design, Pricing, Cost Control, Financial Planning

• Use market research information to guide product development and pricing decisions
• Identify product improvements or new products by staying updated on industry trends, market activities, and competitors.
• Agreeing service levels, contracts and costs with channel partners. Handle payments / invoicing
• Assisting Finance / Accounts in financial planning