Senior Travel Consultant

Role Description

This is a full-time on-site role for a Senior Travel Consultant located in Hyderabad. The Senior Travel Consultant will be responsible for managing travel arrangements, providing travel consulting services, designing a customized travel package, managing travel bookings, and providing top-notch service to our clients. You will leverage your expertise in international travel to offer tailored advice, book flights, accommodations, and activities, and ensure that every trip exceeds client expectations, making reservations, and delivering excellent customer service. Day-to-day tasks include advising clients on travel destinations, planning and organizing travel itineraries, handling booking system queries, and resolving client issues related to travel arrangements.

Responsibilities:

• Sales & Client Handling

  : Manage inquiries, understand client preferences, and provide customized travel solutions.

• Itinerary Planning

  : Design and curate domestic & international travel packages, ensuring the best experiences for customers.

• Booking & Coordination

  : Handle reservations for flights, hotels, transportation, and sightseeing tours.

• Vendor & Partner Relations

  : Negotiate with suppliers, airlines, and hotels for competitive rates.

• Customer Support

  : Provide seamless pre-trip, on-trip, and post-trip support to travelers.

• Revenue Generation

  : Achieve and exceed sales targets through new client acquisitions and repeat business.

• Team Collaboration

  : Work closely with the operations and marketing teams to enhance service offerings.

• Create Customized Travel Itineraries: Design and organize comprehensive travel plans, including flights, hotels, tours, and activities for international destinations.

• Handle Travel Bookings: Make accurate reservations for flights, accommodations, car rentals, and other travel-related services, ensuring timely confirmations.

• Build and Maintain Client Relationships: Develop strong client relationships through exceptional customer service and post-travel follow-ups to ensure satisfaction and repeat business.

• Coordinate with Travel Partners: Work with hotels, tour operators, and other partners to secure competitive rates and ensure smooth travel experiences for clients.

• Multitask and Prioritize Tasks: Manage multiple assignments and prioritize effectively in a dynamic, fast-paced environment.

• Knowledge of Travel Destinations: Possess a deep understanding of diverse destinations, cultures, and local regulations to guide client decisions.

• Maintain Supplier Relationships: Cultivate strong relationships with suppliers and external partners to ensure high-quality service delivery.Key Requirements:

• Knowledge:

  Familiarity with international & domestic destinations, travel products, and pricing.

• Skills:

  Excellent communication, negotiation, and customer service skills.

• Tech-Savvy

  : Proficiency in travel booking systems (GDS), CRM tools, and MS Office.

• Language

  : Fluency in Telugu, Hindi, English; additional languages are a plus.

Qualifications:

• Proven experiences as an Domestic International Holidays Consultant or similar role.
• Excellent communication and customer service skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Familiarity with travel industry trends and best practices.
• Proficiency in managing Reservations and customer booking systems
• Strong Customer Service skills to deliver a seamless travel experience
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks efficiently
• Bachelor’s degree in Travel & Tourism, Hospitality, or related field
• Familiarity with travel software and booking platforms is a plus