Senior Trainer - Business Training

As a Senior Trainer in Pune, your role will involve training corporate associates in business English-speaking skills. You will have the opportunity for career growth within a large enterprise. The position offers perks such as free pick up and drop cab facility, medical insurance, and other social security benefits. Join our dynamic team by applying now! Your key responsibilities will include: - Facilitating new hire training on English grammar fundamentals, voice and accent - Preparing recurring training reports for the training manager - Assisting the recruitment team in screening candidates based on voice and accent - Auditing frontline agents" calls, recording scores, and observations on the call monitoring form - Providing feedback and coaching client partners to enhance their call handling and voice/accent skills - Collaborating with stakeholders to implement and assess communication skills, soft skills, and call handling training programs - Listening to calls on the operation floor and conducting on-the-floor interventions through coaching and feedback models as defined by the function/program To excel in this role, you should have: - Strong interpersonal and communication skills - Excellent facilitation and presentation skills - Ability to maintain data and MIS as required for training - Excellent knowledge of English grammar, pronunciation, and accent usage for calls, emails, and messaging - Good people management skills - Capability to create presentations for management reviews - Willingness to work in night shifts Qualifications: - 2+ years of experience in voice and accent training or similar field preferred - Experience in the Healthcare RCM industry is desired - Any certificate in English language teaching (BEC, CELTA, TESOL) will be an added advantage Join us in Pune and contribute to our team's success!,