Senior Telecaller

Job Description

About Brainloop Initiative Brainloop Initiative is a leading educational institute in Kochi, known for its commitment to academic excellence and student success. We are expanding our outreach team and seeking a confident and communicative individual who can engage with parents and students effectively. Role Summary We are looking for a proactive and empathetic Telecaller cum Student Counsellor who can handle inbound and outbound calls, counsel prospective students, and support them in choosing the right educational path at Brainloop. Fluency in English and a positive, persuasive communication style are essential. Key Responsibilities Make outbound calls to potential students/parents and explain the institute’s courses and admission process. Handle incoming inquiries via phone, WhatsApp, or email in a professional manner. Maintain and update leads database, follow up regularly, and ensure timely responses. Counsel students and parents on academic programs, career options, and the benefits of enrolling at Brainloop. Coordinate and schedule appointments, walk-ins, and follow-up meetings. Assist in admission process and documentation. Represent Brainloop positively and build strong rapport with all stakeholders. Required Qualifications Graduate in any discipline (Education or Communication background is a plus). Excellent spoken and written English communication skills. Pleasant personality with strong interpersonal and convincing skills. Comfortable working with CRM, MS Office, and basic computer tools. Prior experience in tellesales, counselling, or education sector preferred. Additional Requirements Female candidates strongly preferred. Must be well-organized, punctual, and self-motivated. What We Offer Friendly and growth-oriented work culture. Attractive salary with incentives based on performance. Training and development opportunities. How to Apply Interested candidates can send their resume to coobrainloop@gmail.com with the subject: “Application for Telecaller cum Student Counsellor - Brainloop Kochi” Contact number: 7306253637 Job Type: Full-time Pay: ₹14,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Sales: 2 years (Required) Language: Hindi (Preferred) English (Required) Work Location: In person Application Deadline: 24/06/2025 Expected Start Date: 18/06/2025