Senior Tele caller

Position Overview

We are looking for an enthusiastic and customer-focused Tele caller to handle inbound and outbound calls for our cable TV services. The Tele caller will be responsible for promoting service packages, handling customer queries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and the ability to meet sales and service targets.

Key Responsibilities

Customer Interaction & Sales

Make outbound calls to prospective and existing customers to promote broadband packages and offers.

Handle inbound calls and provide accurate information regarding services, plans, and billing.

Convert inquiries into sales and achieve daily/weekly/monthly sales targets.

Cross-sell and upsell value-added services such as broadband, or premium offers.

Customer Support.

Address customer complaints, queries, and service requests effectively.

Ensure timely follow-up on customer calls and provide resolutions.

Maintain high levels of customer satisfaction and build strong customer relationships.

Operational Support.

Record customer details, interactions, and transactions in CRM systems.

Coordinate with the operations/technical team for installation, activation, and service requests.

Share customer feedback and market insights with the management team.

Requirements

Minimum 12th Pass / Graduate preferred.

0–1 year of experience as a Tele caller, Customer Care Executive, or Sales Representative (Telecom preferred).

Excellent verbal communication in local language, Hindi, and basic English.

Strong persuasive and negotiation skills.

Basic computer knowledge (MS Office/CRM tools).

Ability to work in a fast-paced environment and achieve targets.

Key Competencies

Polite, patient, and customer-friendly approach.

Goal-oriented with strong sales skills.

Active listening and problem-solving ability.

Team player with a positive attitude.

Benefits

Fixed salary.

PF

ESIC

Growth opportunities in sales and customer service roles.

Training and skill development support.

Supportive work culture.

Salary: Upto 2.5 LPA

Office Time: 9.30am to 6.30 PM

Address: Ecostation, Salt lake, Sec-V, Kolkata -700091

About Company:

Hathway Cable & Datacom Ltd, formerly BITV Cable Networks, is an Indian cable television and broadband service provider based in Mumbai.[2][3] It was the first company to provide Internet using the CATV network in India, and the first cable operator to launch a digital platform in 2006.[4] Hathway Broadband Internet was the first cable ISP in India. Business India Television (BITV) Cable Networks Pvt Ltd was acquired by Hathway in 1999. As of 2007, the company had a 51% stake in Bhupendran Bhaskar Multinet and a 50% stake in Gujarat Telelinks Pvt Ltd (GTPL).[5][6] In 2011, Hathway GTPL entered Assam with an MoM with V&S Cable Pvt Ltd, and started operations in West Bengal as they acquired KCBPL (Kolkata Cable & Broadband Pariseva Ltd) to create a subsidiary, GTPLKCBPL, responsible for providing services in West Bengal.

Hathway was the multi-service operator owned by the Rajan Raheja Group.[9] In 2003, it stood as one of the largest multi-system operators in India alongside the Hinduja Group companies of RPG Cable and InCablenet, and the Essel Group controlled Siti Networks,[9] and also one of the three major cable distributors in India alongside DEN Networks and InCablenet.[10]

On October 17, 2018, Reliance Industries announced that it had acquired a 51.34% stake in Hathway for ₹2,940 crore (US$350 million).[11][12][13] The acquisition received approval from the Competition Commission of India in January 2019.[14] Reliance acquired an additional 20.61% stake in Hathway through an open offer worth ₹1,180.42 crore (US$140 million) in March 2019, taking its total stake in the company to 71.95%.

Job Type: Full-time

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Application Question(s):

• Are you comfortable travelling to Sec v, Saltlake?
• What is your total experience in tele calling?
• What is your current CTC?
• What is your expected ctc?
• What is your notice period?

Language:

• Hindi (Required)
• English (Required)

Work Location: In person