Job
Description
The Information Security Technical writer team seeks an experienced Senior Technical Writer to drive, create, and update IT-related documentation. This may include developing new policies and standard operating procedures (SOPs) to comply with industry standards and frameworks, contractual obligations, or local law, updating and maintaining existing procedures, liaising with appropriate personnel to ensure that compliance workflow management systems are configured in accordance with documented procedures, managing the policy lifecycle end to end. This position will work closely with subject matter experts such as software development teams, Enterprise IT, HR, and Legal team leads and stakeholders. What you'll do Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings, internal controls landscape, and internal compliance processes. Work with compliance and audit team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time. Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function. Adhere to design template and company style guide while organizing and writing documentation. Assist with development and maintenance of applicable training and educational material (e.g., byte-sized informational modules to educate end users on appropriate use of documented policies). Develop and propose documentation plans and outlines for new procedures, user/training guides, and supporting materials; estimating project length and keeping everyone involved on time. Enhance and maintain existing documentation to deadline. Proactively manage the policy lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet). Work with appropriate personnel to make sure that ZS's compliance workflow management systems are always in sync (configured) with newly documented or updated policies. Perform additional duties as required from time to time. What you'll bring BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required. 3.5 - 5 years technical writing experience, preferably documenting IT policies and procedures. Experience with Visio or other process flow visualization tool, Snagit tool required. Superior writing, editing, and communication skills required. Excellent command over the English language (especially grammar and sentence composition skills) required. Strong experience using Microsoft Suite (Word, Excel, PowerPoint, OneNote, Outlook etc.). Experience with authoring tools (e.g., MadCap Flare or any other authoring tool) will be an added advantage. Familiarity/working knowledge of various compliance frameworks (e.g., ISO 27001, ISO 22301, ISO 27702, HITRUST, PCI DSS, SOC Audits) preferred. Experience learning about and communicating complex topics. Outstanding organizational/time management, planning and prioritization skills.
