Senior Technical Writer, Actimize

So, what

We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This is an advanced individual contributor role with strategic influence requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement.

How will you make an impact

• Own end-to-end documentation for complex enterprise software products.


• Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.


• Create and maintain structured content: user guides, developer/API docs, and contextual help.


• Simplify complex concepts for diverse audiences including customers, support, and developers.


• Create and integrate visual aids and videos to enhance comprehension.


• Align deliverables with Agile sprints and release timelines.


• Provide editorial and mentoring support to other writers and content contributors


• Champion best practices in technical communication and drive process efficiencies within the team

Have you got what it takes

• 4+ years of experience as a technical writer in an enterprise software development environment.


• Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms.


• Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior.


• Exposure to functional testing tools or frameworks, enabling collaboration with QA teams and validation of documented features.


• Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems.


• Deep experience in Agile environments and topic-based authoring.


• Strong grasp of APIs and developer-centric documentation.


• Ability to learn complex technology and tools.


• Experience creating clear and structured guides for different audiences, including developers (API documentation).


• Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence)


• Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage.


• Passionate about quality, great communication skills, and excellent teamwork capabilities.


• Excellent problem-solving and decision-making skills.

What

Enjoy NICE-FLEX!

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