Senior Technical Writer, Actimize

Job Description

So, what s the role all about We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This is an advanced individual contributor role with strategic influence requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes 4+ years of experience as a technical writer in an enterprise software development environment. Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms. Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior. Exposure to functional testing tools or frameworks, enabling collaboration with QA teams and validation of documented features. Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What s in it for you Enjoy NICE-FLEX! Requisition ID:7683 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor About NiCE