Senior Technical Trainer

Key Responsibilities

Training Delivery

• Deliver high-quality, engaging technical training live (in-person, virtual, and recorded) for

internal teams, customers, and partners.

• Present complex topics clearly and accessibly, ensuring learners gain both conceptual

knowledge and practical skills.

Software Development Integration

• Design and maintain hands-on labs, demos, and code samples leveraging APIs, SDKs,

and automation frameworks.

• Write scripts, integrations, and sample applications (Groovy, PowerShell, Python, Java,

etc.) to simulate real-world customer use cases.

• Contribute to reusable technical assets beyond training (e.g., developer enablement

resources, GitHub repositories).

Content Development

• Create comprehensive training materials, including presentations, lab guides, videos,

and assessments.

• Build scalable, reusable content libraries that reflect product updates and evolving best

practices.

• Collaborate with Product, Engineering, and Customer Success teams to ensure

accuracy, alignment, and value.

Continuous Improvement

• Measure training effectiveness and apply learner feedback to improve delivery and

content.

• Stay current with new LogicMonitor features, industry trends, and emerging

technologies.

• Explore innovative learning approaches (interactive labs, gamification, video-first

content).

Required Qualifications

• 4+ years in a technical training, enablement, or instructional design role.
• 3+ years of professional software development or scripting experience (Groovy,

PowerShell, Python, Java, or similar).

• Strong grasp of APIs, automation, and software integration in SaaS or enterprise

environments.

• Proven experience designing and developing technical training content (presentations,

labs, eLearning, videos).

• Excellent communication, facilitation, and presentation skills.
• Familiarity with CRM systems, LMS platforms, and enablement tools is a plus.

Preferred Qualifications

• Familiarity with LogicMonitor or other observability/monitoring platforms such as

DataDog, SolarWinds, DynaTrace or New Relic

• Experience with DevOps and automation tools (Terraform, Ansible, CI/CD pipelines).
• Knowledge of cloud platforms (AWS, Azure, GCP).
• Instructional design certification or experience with adult learning methodologies.
• Proficiency with content development tools (Articulate, Camtasia, Captivate, Adobe

Creative Suite).