Senior Technical Support Engineer

Job Description
Senior Technical Support Engineer ???? Mumbai, India (Hybrid) | ???Dynatrace Provide advanced technical support for the Dynatrace platform Resolve complex customer issues, mentor junior engineers, and drive product and process improvements in a fast-paced, collaborative environment, Key Responsibilities Act as senior escalation point for technical issues Collaborate with R&D and Product teams Lead knowledge-sharing and incident analysis Improve support processes and customer experience What You Bring 3+ years in tech support or engineering Strong Linux/Windows, networking, and cloud troubleshooting skills Dynatrace cert (or willingness to earn it) REST API, log analysis, performance tools experience Bonus: Load testing (JMeter, LoadRunner) Why Join Dynatrace Work with top-tier clients and cloud partners, cutting-edge AI tech, and a global leader in observability and security, Tagged As Information Technology Big Data Analytics AdTech Digital Media Software Generative AI Social Impact HR Tech Enterprise Web Edtech Consumer Web Artificial Intelligence Manufacturing Automation