Senior Technical support engineer -Data-Center

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

What You Will Do

• Work in a highly dynamic, technical environment with a relentless focus on delivering remarkable customer experience
• Take full ownership of customer-reported issues and drive them to resolution
• Understand customer impact, prioritize effectively, and communicate across stakeholders
• Contribute to:
  • New product/feature readiness
  • Knowledge creation
  • Quality and continuous improvement initiatives
  • Training and mentoring activities
• Collaborate as a team player, with flexibility to work on weekends/holidays as per business needs

What You Need to Bring

Mandatory Skills

• Excellent verbal and written communication, presentation, and customer handling skills
• Strong logical troubleshooting ability for complex, high-impact problems
• Self-driven learning mindset with appetite for continuous development
• Deep technical knowledge in:
  • Switching Technologies: xSTP, VRRP, LACP, Dot1x, COS, QoS
  • IP Fundamentals: ARP, ICMP, TCP, UDP, DNS, DHCP
  • Routing Protocols: BGP, OSPF, RIP
  • Multicast Protocols: IGMP, IGMP-snooping, PIM
• Bonus: Scripting skills in Python, Perl, or Shell (bash/ksh/csh)
• Familiarity with Data Center technologies like VXLAN, EVPN, OSIM

Preferred Experience

• Technical support for critical network infrastructure in Enterprise, Telecom, or Cloud environments
• Hands-on troubleshooting in Routing/Switching domains
• Collaboration with Product Development/Engineering teams to resolve customer issues
• Proven experience in implementing automation technologies
• Exposure to network design and implementation in data centers

Educational Qualification

• Engineering graduate with 7+ years of relevant experience
• Certifications like JNCIE or CCIE in Routing & Switching are a strong plus

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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