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Senior Technical support engineer -Data-Center

Senior Technical support engineer -Data-Center

Hewlett Packard Enterprise

7 - 12 years

9 - 14 Lacs

bengaluru

Posted:6 days ago| Platform:

Apply

Skills Required

tcp telecom automation data analysis development manager business planning data collection presales troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Technical support engineer -Data-Center

This role has been designed as Onsite with an expectation that you will primarily work from an HPE office.

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

What You Will Do

Work in a highly dynamic, technical environment with a relentless focus on delivering remarkable customer experience
Take full ownership of customer-reported issues and drive them to resolution
Understand customer impact, prioritize effectively, and communicate across stakeholders
Contribute to:
- New product/feature readiness
- Knowledge creation
- Quality and continuous improvement initiatives
- Training and mentoring activities
Collaborate as a team player, with flexibility to work on weekends/holidays as per business needs

What You Need to Bring

Mandatory Skills

Excellent verbal and written communication, presentation, and customer handling skills
Strong logical troubleshooting ability for complex, high-impact problems
Self-driven learning mindset with appetite for continuous development
Deep technical knowledge in:
- Switching Technologies : xSTP, VRRP, LACP, Dot1x, COS, QoS
- IP Fundamentals : ARP, ICMP, TCP, UDP, DNS, DHCP
- Routing Protocols : BGP, OSPF, RIP
- Multicast Protocols : IGMP, IGMP-snooping, PIM
Bonus: Scripting skills in Python, Perl, or Shell (bash/ksh/csh)
Familiarity with Data Center technologies like VXLAN, EVPN, OSIM

Preferred Experience

Technical support for critical network infrastructure in Enterprise, Telecom, or Cloud environments
Hands-on troubleshooting in Routing/Switching domains
Collaboration with Product Development/Engineering teams to resolve customer issues
Proven experience in implementing automation technologies
Exposure to network design and implementation in data centers

Educational Qualification

Engineering graduate with 7+ years of relevant experience
Certifications like JNCIE or CCIE in Routing & Switching are a strong plus

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Job:

Services

Job Level:

Expert

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Senior Technical support engineer -Data-Center