Senior Technical Specialist

Requisition ID: 44980

Job Location(s):

Pune, IN

Employment Type: Full Time

We are looking for a dynamic and strategically-minded Senior Technical Specialist to join our Customer Quality team. This role offers an exciting opportunity to lead and drive warranty claim handling and customer quality improvement initiatives across India and Southeast Asia.

The ideal candidate will possess a strong background in hydraulics, quality systems, and customer interface management. In this position, you will collaborate closely with divisional stakeholders, global quality teams, sales, application engineering, service partners and Customers to improve customer satisfaction and strengthen our claim handling processes.

Key Responsibilities

Manage the customer postbox and customer Portal, providing technical evaluation and support for warranty claims, including failure analysis and claim justification, in close coordination with the Quality team. Coordinate with the administration team to process claims in SAP, based on root cause findings and resolution strategies. Facilitate the resolution of customer non-conformance issues by collaborating with Plant Quality teams who will drive 8D root cause analysis, review the 8D reports for effectiveness, and ensure timely claim responses to customers in alignment with defined KPIs. Coordinate logistics and shipment of warranty return hardware in collaboration with the administration team. Perform and support Customer Focus Quality Projects such as High-impact claims, Critical-to-Quality claims, Claim Prevention Projects, No Failure Found projects etc. Perform field service activities (Project based) and conduct system-level troubleshooting to identify and resolve technical issues in coordination with the Application Engineering team. Collaborate with Authorized Service Partners for detailed workshop-based failure analysis and prepare final reports. Handle claim-related financial aspects in coordination with the finance/administration teams. Track and analyze claim trends and ensure timely closure of tasks and claims. Build strong working relationships with Sales, Application Engineering, and Product Application Engineering to tailor the claim handling strategies. Ensure adherence to Claim Handling Micro Processes in India Southeast Asia, and contribute to aligning them with the global Customer Quality Macro Processes. Ensure compliance with ISO Quality Management Systems and IATF 16949 standards; participate in audits and continuous improvement activities. Conduct audits and capability development of Authorized Service Partners across Asia.

Your Background Skills

Diploma or Bachelors degree in Engineering Strong analytical, diagnostic, and root cause analysis skills Practical experience with hydraulic systems, including component-level diagnostics and analysis. Hands-on experience with SAP (ERP modules) and Microsoft Office Suite Familiarity with logistics and claim-related financial procedures Strong communication and stakeholder management skills Customer-centric, self-motivated, and solution-oriented mindset Ability to thrive in cross-functional and multicultural environments Strategic thinker with a structured and result-driven approach Capable of handling multiple priorities under tight timelines Fluent in English verbal and written Experience working in a matrix organization is an advantage

If this role excites you, we d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.