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Senior Technical Consultant -ITSM (Immediate Joiner)

Senior Technical Consultant -ITSM (Immediate Joiner)

Salesforce

6 - 10 years

25 - 30 Lacs

hyderabad bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

service cloud api integration lwc apex salesforce sfdc debugging visualforce

Work Mode

Hybrid

Job Type

Full Time

Job Description

About Salesforce

Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.

Job Details

You will be responsible for the successful delivery of complex Salesforce ITSM solutions for our customers. These technologies include, but are not necessarily limited to Salesforce.com products and APIs, Agentforce , Slack , Apex/Visualforce, Lightning, and integration/ETL technologies.

The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background.

In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce and Lightning.

Responsibilities:

Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Familiar with source code, version management, and code deployment standards
Maintain a target billable utilization aligned to the role
Ability to understand a project and deep dive to debug issues
Liaise with Salesforce product teams to support client implementations
Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

Requirements :

Minimum of
6+ years
hands-on development experience on the Salesforce platform
Must have experience of at least one end to end Service Cloud implementation.
Highly preferred ITIL 4 Foundation Certificate
Ability to debug performance issues , both at client layer and apex layer
Design capability which is compatible with both desktop and mobile devices
Knowledge on different integration patterns
Knowledge on various asynchronous capabilities in salesforce and its use cases
Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
Understanding of systems architecture and ability to design scalable performance-driven solutions
Understanding of key design patterns and large data volume limitations and best practices
Understanding of data sharing and visibility considerations and how these play into platform architecture
Familiarity with platform authentication patterns (SAML, SSO, OAuth)
Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
Experience with platform security capabilities (TLS, SSL)
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Preferred Salesforce certifications

Salesforce Service cloud consultant
Salesforce Sales cloud consultant

Nice to have

Development experience in Agentforce & slack
Salesforce Certified Integration Architecture Designer
Salesforce Certified Community Cloud Consultant Certification
Salesforce Certified Development Lifecycle & Deployment Designer

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Senior Technical Consultant -ITSM (Immediate Joiner)