Senior Technical Analyst

Role Overview: As a Senior Technical Analyst at NTT DATA, you will be an advanced subject matter expert responsible for providing technical analysis and expertise in the field of technology. You will work closely with IT teams, stakeholders, and end-users to understand complex technology requirements, troubleshoot technical issues, evaluate system performance, and recommend solutions or improvements. Key Responsibilities: - Provide third-level technical support on complex IT systems. - Document IT support processes, procedures, and troubleshooting steps to maintain an accurate and up-to-date knowledge base. - Assist in triaging and categorizing IT support tickets, prioritizing and escalating issues based on severity and complexity. - Collaborate effectively with cross-functional teams to troubleshoot and resolve technical issues, ensuring timely communication and resolution. - Stay updated with the latest technologies and industry trends, proactively seeking opportunities for professional development. - Provide architectural input on systems and platform selections. - Assess existing technology systems to identify areas for improvement and recommend enhancements. - Collaborate with stakeholders to gather and analyze technology requirements and recommend appropriate solutions. - Assist in the integration and deployment of new technology solutions. - Ensure seamless integration, compatibility, and adherence to established standards and protocols. - Perform any other related tasks as required. Qualifications Required: - Advanced proficiency in maintaining automation systems and applications. - Advanced analytical and problem-solving skills. - Advanced knowledge of relevant technologies, systems, and tools. - Ability to stay updated with emerging technologies and industry trends. - Excellent communication skills to interact with technical and non-technical stakeholders. - Project management skills to contribute to technology projects. - Commitment to continuous learning and professional development. Additional Details: NTT DATA is dedicated to providing equal opportunities and embraces diversity and inclusion in the workplace. The company encourages personal growth and offers a hybrid working environment for its employees. Academic qualifications and certifications: - Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field. - Relevant certifications such as CompTIA A+, Microsoft, and Cisco are advantageous. Required experience: - Advanced experience in technical roles, demonstrating expertise and leadership capabilities. - Experience working with complex systems end to end. - Experience documenting IT processes and procedures. Role Overview: As a Senior Technical Analyst at NTT DATA, you will be an advanced subject matter expert responsible for providing technical analysis and expertise in the field of technology. You will work closely with IT teams, stakeholders, and end-users to understand complex technology requirements, troubleshoot technical issues, evaluate system performance, and recommend solutions or improvements. Key Responsibilities: - Provide third-level technical support on complex IT systems. - Document IT support processes, procedures, and troubleshooting steps to maintain an accurate and up-to-date knowledge base. - Assist in triaging and categorizing IT support tickets, prioritizing and escalating issues based on severity and complexity. - Collaborate effectively with cross-functional teams to troubleshoot and resolve technical issues, ensuring timely communication and resolution. - Stay updated with the latest technologies and industry trends, proactively seeking opportunities for professional development. - Provide architectural input on systems and platform selections. - Assess existing technology systems to identify areas for improvement and recommend enhancements. - Collaborate with stakeholders to gather and analyze technology requirements and recommend appropriate solutions. - Assist in the integration and deployment of new technology solutions. - Ensure seamless integration, compatibility, and adherence to established standards and protocols. - Perform any other related tasks as required. Qualifications Required: - Advanced proficiency in maintaining automation systems and applications. - Advanced analytical and problem-solving skills. - Advanced knowledge of relevant technologies, systems, and tools. - Ability to stay updated with emerging technologies and industry trends. - Excellent communication skills to interact with technical and non-technical stakeholders. - Project management skills to contribute to technology projects. - Commitment to continuous learning and professional development. Additional Details: NTT DATA is dedicated to providing equal opportunities and embraces diversity and inclusion in the workplace. The company encourages personal growth and offers a hybrid working environment for its employees. Academic qualific