8 Troubleshooting Methodologies Jobs

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. Are you passionate about ensuring the reliability, performance, and scalability of enterprise applications Join Ciena as a Senior Applications Support Engineer and play a critical role in supporting and optimizing systems like Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built solutions. If problem-solving, automation, and innovation excite you, this is your opportunity to make an impact in a fast-paced, collaborative environment. How You Will Contribute: - Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems. - Monitor system health proactively using performance metrics and automated tools to detect and resolve issues before they impact users. - Lead incident response efforts during service disruptions, ensuring swift resolution and minimal downtime. - Analyze root causes of system failures and implement long-term fixes to enhance system reliability. - Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions. - Partner with development teams to align on reliability goals and integrate best practices into software design and deployment. - Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing. - Identify areas for enhancement and apply cutting-edge technologies and operational practices to drive continuous improvement. The Must Haves: - Experience managing and maintaining highly available systems, including cloud-based infrastructure. - Proficiency in programming to automate repetitive tasks and reduce manual effort. - Strong understanding of monitoring tools, incident management platforms, and metrics analysis. - Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices. - Excellent communication skills (written and verbal) to collaborate effectively across cross-functional teams. - Calm and methodical approach to problem-solving in high-pressure situations, with an analytical mindset for interpreting data and predicting future issues. - Ability to view interconnected systems holistically, anticipating broader impacts and designing for resilience. - Proven ownership and proactiveness in identifying potential problems, performance bottlenecks, and areas for improvement before they impact users. The Assets: - Masters degree in Computer Science, Information Technology, or a related field. - Familiarity with advanced observability tools and incident management platforms. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.,

TELUS International is seeking a Lead AI Data Solution Technical Support professional who is highly skilled and customer-focused. In this role, you will be responsible for managing a team of technical support specialists, overseeing complex issue resolution, and contributing to process improvements to ensure high-quality service delivery and seamless customer experiences. The ideal candidate will have a strong technical foundation, logical thinking abilities, experience in managing support teams, and a passion for enhancing customer satisfaction. Responsibilities: - Lead and mentor a team of AI Data Solution Technical Support professionals. - Provide technical guidance and ensure timely and professional resolution of customer issues. - Conduct root cause analysis (RCA) on critical issues and implement preventive solutions. - Collaborate with engineering and product teams to resolve complex technical problems. - Develop and maintain technical documentation and knowledge base to enhance incident triaging and resolution efficiency. - Implement and enhance incident management processes, SLAs, and escalation protocols. - Ensure effective communication between support teams, development teams, and stakeholders. - Analyze customer issues to identify trends and suggest product or process enhancements. - Offer hands-on support for coding-related issues, debugging scripts, and database queries when necessary. - Train and mentor team members in troubleshooting methodologies, coding best practices, and database management. If you possess the required skills and have a knack for providing exceptional technical support while leading a team to success, we encourage you to apply for this exciting opportunity at TELUS International.,

DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Key job responsibilities A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). Key job responsibilities A Data Centre Operation Technician at ADSIPL, expectation from role are: . You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure. . your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability. . You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others). . You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues. . You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. . You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals. . You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge . You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment. . More experienced technicians may assist in training less experienced members of the team. . This position also has a physical component requiring the ability to lift & rack equipment up to 20kg it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. . This role involves covering 24x7 shift rotation A day in the life . You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), . You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. . You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. . Show a strong aptitude for troubleshooting and problem solving . You will be involved with site management and maintain tidiness in operation areas . Your role also has a physical component requiring the ability to lift & rack equipment up to 20kg it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. . Your role involves covering 24x7 shift rotation About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Knowledge of server hardware and components - Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies - 2+ years of data center experience PREFERRED QUALIFICATIONS - Experience working in a colocation data center facility - Experience with computer hardware troubleshooting and repair - Experience in networking Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As an IT Solutions professional, you'll serve as the technical team member and technical leader, guiding systems management specialists and internal teams through complex challenges. You'll be the trusted expert that customers and Kyndryl account teams turn to when they need insight, technical guidance, or support during major incidents and critical technical discussions. With your expertise, you'll assess customers IT environments, identify any technological gaps, and develop tailored remediation plans that elevate their operational capabilities. Your recommendations will be pivotal in helping businesses evolve and stay ahead in the digital landscape. In this role, you'll lead the charge during recovery and restoration efforts, ensuring that progress is communicated effectively to stakeholders, from management to customer-facing teams. You'll track each action with precision, applying your diagnostic and troubleshooting skills to resolve issues efficiently. When urgent or emergency changes are needed, you'll guide the team through expedited change management processes, ensuring that solutions are implemented swiftly and smoothly. Your role is not just about solving technical problems - it's about leading teams through challenges, driving innovation, and shaping the future of IT solutions for our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. You'll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you won't find anywhere else. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience Minimum 3 years of SAP BW/4HANA hands-on experience ITSM experience with ITSM tool such as ServiceNow Familiarity with Project Management and SDLC methodologies (Waterfall and Agile) Ability to manage multiple tasks and competing priorities Familiarity with formal troubleshooting methodologies Preferred Skills and Experience Effective at working through ambiguity and building consensus Experienced at managing the expectations of business leaders in times of crisis Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

You will be responsible for managing the service and support of ultrasound, infrared, and partial discharge monitoring electrical safety equipment. In this role, you will serve as an escalation point for complex technical issues, providing expert advice and solutions to customers and the service team. Your main goal will be to ensure a high level of customer satisfaction by addressing inquiries, concerns, and technical issues promptly and professionally. You will also be required to continuously assess and improve service processes, implementing best practices to enhance efficiency and customer experience. Moreover, you will develop and deliver technical training programs for the service team to keep them up to date with the latest product advancements and service techniques. Collaboration with the engineering, product development, and sales teams is essential to provide valuable customer feedback and contribute to product improvement efforts. It is crucial to ensure that all service activities align with relevant regulations, quality standards, and safety guidelines. To qualify for this position, you should have a Bachelor's degree in Electrical Engineering or a related field. At least 5 years of proven experience in technical service management, preferably with ultrasound, infrared, or partial discharge monitoring equipment is required. In-depth knowledge of ultrasound and infrared is essential, while knowledge of partial discharge monitoring technologies is preferred. Strong communication and interpersonal skills are necessary to interact effectively with customers and cross-functional teams. An analytical mindset with a focus on data-driven decision-making, familiarity with regulatory requirements, and quality standards in relevant industries are also important. Strong problem-solving skills and a customer-centric approach are highly valued. As part of the benefits, you will receive a competitive salary and work in a dynamic and collaborative environment. If you believe you meet the qualifications and are interested in this role, please submit your resume and a cover letter detailing your relevant experience to info-india@iriss.com.,

DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We at Amazon Data Services India Private Limited (ADSIPL), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. Key job responsibilities - Implement projects according to assigned priorities - Verify project requirements in terms of infrastructure capacity, materials, resources required and lead time - Prepare scope of work and request for quote for bid analysis - Manage vendor to implement cabling and hardware installation work - Comply with change management policies and guidelines for project activities - Build network devices and troubleshoot issues with engineers - Assure project quality on deliverables for handoff to operations - Update project progress, and escalate risks and blockers to stakeholders - Adhere to safety and security standards for all tasks - Keep updated with latest process and design changes - Contribute to process improvement initiatives - Support training and development in procedures and technical knowledge About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies - Knowledge of TCP/IP networks PREFERRED QUALIFICATIONS - 2+ years of computer networking experience - 1+ years of data center experience - Experience dealing effectively with customers during problem resolution Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As an IT Solutions professional, you&aposll serve as the key technical leader, guiding systems management specialists and internal teams through complex challenges. You&aposll be the trusted expert that customers and Kyndryl account teams turn to when they need insight, technical guidance, or support during major incidents and critical technical discussions. With your expertise, youll assess customers IT environments, identify any technological gaps, and develop tailored remediation plans that elevate their operational capabilities. Your recommendations will be pivotal in helping businesses evolve and stay ahead in the digital landscape. In this role, you&aposll lead the charge during recovery and restoration efforts, ensuring that progress is communicated effectively to stakeholders, from management to customer-facing teams. You&aposll track each action with precision, applying your diagnostic and troubleshooting skills to resolve issues efficiently. When urgent or emergency changes are needed, you&aposll guide the team through expedited change management processes, ensuring that solutions are implemented swiftly and smoothly. Your role is not just about solving technical problems it&aposs about leading teams through challenges, driving innovation, and shaping the future of IT solutions for our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Youll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you wont find anywhere else. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills And Experience Minimum 3 years of SAC Planning/ SAC hands-on experience Hands-on experience in SAP Datasphere ITSM experience with ITSM tool such as ServiceNow Familiarity with Project Management and SDLC methodologies (Waterfall and Agile) Ability to manage multiple tasks and competing priorities Familiarity with formal troubleshooting methodologies Preferred Skills And Experience Effective at working through ambiguity and building consensus Experienced at managing the expectations of business leaders in times of crisis Certified ITIL Foundation (v3/v4) or higher Effective at working through ambiguity and building consensus Experienced at managing the expectations of business leaders in times of crisis Being You Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact&aposs Kyndryl email address. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Oracle Weblogic Application Server Administration Good to have skills : DevOps Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, ensuring the smooth operation of configured services across multiple platforms, and providing both remote and onsite assistance to users. You will work collaboratively with team members to troubleshoot and resolve hardware and software challenges, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Weblogic Application Server Administration. - Good To Have Skills: Experience with DevOps. - Strong understanding of server and network management. - Familiarity with troubleshooting methodologies and best practices. - Experience in providing technical support in a production environment. Additional Information: - The candidate should have minimum 2 years of experience in Oracle Weblogic Application Server Administration. - This position is based at our Gurugram office. - A 15 years full time education is required. Show more Show less