Senior Technical Advisor

Hiresquad

1 - 6 years

5 - 8 Lacs

Pune Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Us Voice Process Communication Skills Troubleshooting Technical Support

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Technical Advisor

Role & Responsibilities

Provide advanced technical support for a
US Voice Process
, focusing on server-related issues.
Operate on a
callback model
, where cases are created for customers, and engineers provide direct troubleshooting assistance.
Assist customers with troubleshooting issues on
Windows Server 2003, 2008, 2008 R2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, and ISA
.
Leverage deep problem-solving and logical thinking skills to resolve complex technical challenges.

Profile Requirements

Experience:
Minimum 1 year of documented
Technical Experience
, specifically with a focus on Windows Server environments for Premier support.
Core Competencies/Skills/Knowledge:
Strong Problem Solving and Troubleshooting Skills
with a logical approach.
Working knowledge of
personal computer architecture and network architecture
.
A strong passion for Technology (curious, eager to learn, stays updated with latest technologies).
Working knowledge of
Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional
.
Understanding of
Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment
.
Knowledge of
Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, and Storage
.
Certifications (Recommended):
MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems.
Communication:
Excellent English Communication is mandatory.

To Apply:

Note:

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