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Snow Planet
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Senior Tech Support Engineer (Performance)

Senior Tech Support Engineer (Performance)

2 - 6 years

|

5 - 8 Lacs

Hyderabad

Posted:7 hours ago| Platform:

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Skills Required

Unix Linux XML MySQL Javascript PHP HTML Perl Oracle Ajax

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

To be successful in this role you have:

In order to be successful in this role, we need someone who has:

Experience in leveraging or critically thinking about how to integrate AI into work processes,

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Snow Planet

Recreation

Rangiora

50 Employees

141 Jobs

Key People

John Doe

CEO
Jane Smith

Marketing Director

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