Senior Tech Support Engineer I

• 8+ years of experience in IT support, systems administration, or infrastructure engineering

Expertise in:

• Cloud services (Azure, AWS)
• Microsoft Intune, Jamf, Office 365 Admin Center, Exchange
• Okta, SailPoint, Zscaler
• ServiceNow (ITSM & Asset Management)
• Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance.

• Strong troubleshooting skills across software, hardware, and network layers
• Ability to manage large-scale device fleets and ensure security compliance

• MCSA/MCSE

• Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills.
• Strong problem-solving, communication, and documentation skills.

• Use

  ServiceNow

  to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking
• Maintain accurate and up-to-date inventory using

  ServiceNow Asset Management

• Manage conference rooms and ensure seamless AV functionality using

  Crestron systems

• Support executive meetings and virtual events, resolving audiovisual and IT issues proactively
• Integrate AV tools with

  Microsoft Teams

  , Zoom, and other communication platforms

• Enrol, manage, and support

  Windows, macOS, iOS, and Android devices

  using

  Microsoft Intune

  and

  Jamf

• Monitor device compliance and health; address non-compliant endpoints
• Perform remote actions such as

  device wipe, lock, or reset

  in the event of loss or compromise
• Deploy and update enterprise applications across devices

• Create, manage, and de-provision user accounts and groups using

  Office 365 Admin Center

  ,

  Exchange

  ,

  Okta

  , and

  SailPoint

• Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissions
• Manage guest access and external sharing in collaboration platforms
• Troubleshoot and escalate

  Zscaler

  access issues and device tracing in coordination with security teams

• Oversee

  printer environments

  ,

  VOIP systems

  , and

  CCTV infrastructure

• Lead IT

  onboarding and offboarding

  processes, including hardware, access, and account provisioning
• Provide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolution