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NTT DATA
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Senior Team Lead, Service Operations

Senior Team Lead, Service Operations

NTT DATA

5 - 9 years

0 Lacs

bangalore karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

communication skills time management organizational skills management ability budgets cost management client centricity business outcomes focus cultural adaptability service management service operations smso expertise

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: Join NTT DATA, a company known for technical excellence and innovation, where you can make a difference in client satisfaction and business operations. As a Senior Team Lead, Services Operations, you will supervise engineers resolving client issues, ensuring efficient service delivery and operational effectiveness. Key Responsibilities: - Plan, coordinate, and monitor operational activities to improve service delivery - Supervise engineers resolving client issues - Identify system requirements for optimal operations - Recommend best practices for deployment and technical support - Monitor support service effectiveness and implement improvement plans Qualification Required: - Bachelor's degree in Information Technology or Business Administration - ITIL certification preferred - Solid experience in service delivery management in a technology services environment - Demonstrated experience leading and managing a team - Proficiency in service operations and managing global delivery teams About NTT DATA: NTT DATA is a global innovator providing business and technology services, serving Fortune Global 100 clients. With a commitment to innovation, optimization, and transformation, NTT DATA invests in R&D to move confidently into the digital future. Operating in over 50 countries, NTT DATA offers consulting, data, AI, and industry solutions, as well as application and infrastructure management. As a leading provider of digital and AI infrastructure, NTT DATA is part of NTT Group headquartered in Tokyo.,

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Senior Team Lead, Service Operations