Senior Team Lead, Service Operations NTT DATA

5.0 - 9.0 years

0 Lacs

bangalore, karnataka

On-site

As a Senior Team Lead, Services Operations at NTT DATA, you will play a pivotal role in ensuring service delivery at the highest level to guarantee client satisfaction and successful business operations within the organization. Your core responsibility will involve supervising engineers resolving client-reported issues. **Key Responsibilities:** - Plan, coordinate, and monitor operational activities to deliver on approved plans and enhance service delivery. - Ensure effective and efficient service delivery through routine operational tasks. - Identify and document system and tool requirements for optimal operations of relevant offerings. - Recommend best practices for deployment, ongoing operations management, and technical support for service contracts. - Monitor operational effectiveness of support services, develop improvement plans as needed. - Supervise engineers resolving client-reported issues. **To thrive in this role, you need to have:** - Seasoned organizational skills - Developing management ability - Good communication skills, both verbal and written, with a focus on collaboration - Understanding of budgets and cost management - Effective time management, prioritization, and delegation skills - Client-centric focus and business outcomes orientation - Ability to work across different cultures and social groups - Adaptability to changing circumstances and working well under pressure - Expertise in service management service operations (SMSO) **Academic qualifications and certifications:** - Bachelor's degree or equivalent in Information Technology, Business Administration, or related field - Significant experience in Infrastructure Service Operations - ITIL certification(s) preferred **Required experience:** - Solid experience in service delivery management within a large-scale technology services environment - Demonstrated leadership in managing a team and service operations - Experience managing global delivery teams **Workplace type:** - Hybrid Working **About NTT DATA:** NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment, NTT DATA ensures organizations confidently transition into the digital future. As a Global Top Employer, NTT DATA has diverse experts worldwide and offers services in business and technology consulting, data and artificial intelligence, industry solutions, and digital infrastructure. NTT DATA is part of the NTT Group and headquartered in Tokyo, with a commitment to diversity and inclusion as an Equal Opportunity Employer. Please note that third parties fraudulently posing as NTT DATA recruiters should be reported immediately.,

Posted 5 days ago

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