Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years' experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures.
• 3+ years' experience on SNOW/ other ticketing system.
• 3+ years' experience with scripting skills (e.g., Shell, Python, Groovy).
• 3+ years' experience with containerization tools (Docker, Kubernetes).
• 3+ years' experience with cloud platforms (Redhat OCP, AWS, Azure, GCP).
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
• Need to have Expertise on working under ITIL process model.
• Highly experience in Production support, Application support (L2 and L3).
• Need to have Very good exposure in Incident Management, Change Management, Problem Management etc.
• SME in Various Monitoring Tools like Kibana, AppDynamics, Splunk, Thousand Eyes, Grafana etc.
• Extensive experience in SQL Server Database design, Database maintenance Monitoring, Performance Tuning , writing T-SQL queries using SQL Server.
• Good Understanding on CI/CD Deployment process using tools like U Depoly,TFS,Liquibase etc.
• Good Exposure towards ETL Tool SSIS and Monitoring the Jobs Using Autosys (CA7) and its Maintenance.
• Experience in Maintenance of 3-tier Enterprise Web & Windows Application, Windows based services and web services
• Strong experience on IIS, SQL, Production Application Support, Windows & Unix Servers
• Monitoring application health based on pre-defined health check parameters, troubleshooting and perform RCA of high impacting issues.
• Experience in understanding/analyzing the customer impact and communicating them effectively with stake holders emphasizing priority.
• Good experience in DevOps, with focus on Java based applications
• Ensure security, scalability, and reliability across all DevOps processes

Job Expectations:

• Should have good team building skills and maintaining healthy relationship with cross functional teams.